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Before returning or exchanging an item, please contact us to let us know what you would like to return, whether you would like an exchange, and the reason for the return. We'll reply with any solutions to your situation, which will normally include the option to return or exchange your item as long as it is in the original condition you received it. We have a very customer-oriented attitude when it comes to returns, but due to our low prices, the customer must pay the cost of shipping item back to us.
We stand behind absolutely everything we sell. If you are not satisfied with your purchase, contact us to for a replacement, exchange, or return if it is free from use within 15 days of purchase.
To make the return/exchange process as smooth as possible, we can create an RA (Return Authorization) number for you. If it has been awhile, or you already threw out your receipt, you can still return any order. You will have to pay for shipping back to us yourself. Once everything is packed up and ready to make its journey back to us, send it off to:
Attn : Returns – (RA#)
202 State Street
Hood River, OR 97031
We recommend using a service that provides a tracking number, and purchasing insurance for larger packages in the event it gets lost. If you mailed your package back to us, and you haven't received your refund or store credit yet, don't panic. It generally takes about 2-3 business days after the package arrives at our warehouse for your return to be processed. When it is processed, you'll receive an email confirmation.
If your question wasn't answered above, give us a call at 541-386-4464 or send an email to firstname.lastname@example.org
If your gear fails due to manufacturing defect, we welcome you to contact us in order to facilitate a warranty evaluation by the manufacturer.
NO RETURNS ON SALE ITEMS
Sometimes you stumble across a really good deal on our site! This also means there are some conditions. Even though we stand by the products warranties and customer support, we unfortunately do not accept returns on these items as these are exclusive sales programs under these conditions.
NO RETURNS ON CONSIGNMENT ITEMS
All consignment items are final in sale. These items are never shipped and are always purchased in-store so that customer personally inspects and understands these products have been ridden.
A warranty claim is initiated by emailing a digital photo of the damaged gear, description of the damage, how the damage occurred, the product's serial number, and your original invoice to. All merchandise returned for warranty replacement or repairs must bear a Return Authorization Number (RA#) which the Customer Service Department will issue you, on the outside of the package and on the invoice. Warranty returns without RA#s will not be accepted. You are responsible for shipping charges for returned product.